Terms of Service

Knowra is a software-as-a-service platform that indexes documents from connected cloud storage sources and exposes a semantic knowledge base via the Model Context Protocol (MCP) for use with AI assistants including Claude, ChatGPT, and Gemini. The Service is intended for business use by organisations and individuals aged 18 years and over.

You must be at least 18 years of age to use the Service. By using the Service you represent and warrant that you meet this requirement. We reserve the right to terminate accounts found to be held by persons under 18.

3.1 Account creation

You must provide accurate and complete information when creating your account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

3.2 Workspace administration

Each Knowra subscription is associated with a workspace. The person who creates the workspace is the initial administrator. Administrators are responsible for managing workspace members, connected sources, and compliance with these Terms within their workspace.

3.3 Invited members

Workspace administrators may invite additional users up to the seat limit of their subscription plan. Each invited user must accept the invitation using their own email address. By accepting an invitation, each user agrees to be individually bound by these Terms.

4.1 Personal and non-transferable tokens

Upon accepting a workspace invitation, each member is issued a unique MCP token ("Token") that authenticates that member's use of the Knowra MCP endpoint. Each Token is issued to a specific named individual and is strictly personal and non-transferable.

4.2 Prohibited transfer

You must not share, transfer, disclose, sell, lease, sublicense, or otherwise make your Token available to any other person or system, whether inside or outside your organisation, whether or not for consideration. Each person who uses the Service must hold their own individually issued Token obtained through a valid seat on the workspace subscription.

4.3 Consequences of unauthorised transfer

We treat the unauthorised transfer or sharing of a Token as a material breach of these Terms. Upon discovering or having reasonable grounds to suspect a breach of this clause, we reserve the right, at our sole discretion, to take any or all of the following actions without prior notice:

• (a) immediately suspend or permanently terminate the Token associated with the breach;
• (b) immediately suspend or permanently terminate the workspace account and all associated subscriptions;
• (c) pursue a claim for damages against the account holder, including but not limited to recovery of subscription fees that would have been payable had each actual user of the Token held a valid individual seat, loss of revenue attributable to the breach, and any costs incurred in investigating and enforcing this clause;
• (d) report the breach to the account holder's organisation where the account is held on an organisational basis.

We reserve all rights and remedies available to us at law and in equity in connection with a breach of this clause. The inclusion of these remedies does not constitute a representation that we will exercise them in every case.

4.4 Token security

You are responsible for keeping your Token secure. If you believe your Token has been compromised, you must notify your workspace administrator immediately. Administrators may request a Token reset by contacting support@knowra.io.

5.1 Plans

The Service is offered on the following plans: Free, Starter, Pro, Business, and Enterprise. The features, document limits, monthly query limits, and seat limits applicable to each plan are as published on our pricing page at knowra.io/pricing at the time of subscription. We reserve the right to modify plan features and limits with reasonable notice.

5.2 Free trial

New accounts are automatically granted a 14-day free trial of the Starter plan commencing on the date of workspace creation. No credit card is required to start the trial. At the end of the trial period, if no paid plan has been selected, the workspace automatically reverts to the Free plan. No charge is applied at the end of the trial period.

5.3 Quota enforcement

Document quota: If your workspace reaches its document indexing limit, new documents will not be indexed until you upgrade your plan or remove existing indexed documents to bring your total below the limit. Existing indexed documents are not deleted when the limit is reached.

Query quota: If your workspace reaches its monthly MCP query limit, further queries through the MCP endpoint will be declined until the quota resets at the start of the following calendar month or you upgrade your plan. You will receive a notification in the dashboard and via the MCP endpoint response when this occurs.

Seat quota: Workspace administrators cannot invite additional members beyond the seat limit of their plan. Existing members are not removed if you downgrade to a plan with fewer seats than your current member count, but no new members may be added until your member count is within the new plan's seat limit.

5.4 Post-trial downgrade

If your workspace downgrades to the Free plan following the expiry of a trial or a plan cancellation, and your indexed document count exceeds the Free plan limit, MCP queries will be paused until you remove sources or documents to bring your total within the Free plan limit. Your documents are not deleted — you remain in control of what to remove.

Payment for paid subscription plans is processed by Paddle, our Merchant of Record. By subscribing to a paid plan you agree to Paddle's terms of service and authorise Paddle to charge your nominated payment method on a recurring basis in accordance with your selected plan.

Subscription fees are charged in USD. All applicable taxes including GST, VAT, and sales tax are calculated and collected by Paddle in accordance with the laws applicable to your jurisdiction.

We reserve the right to suspend or terminate access to the Service for non-payment. We will provide reasonable notice before suspending access for non-payment where practicable.

You must not use the Service to:

• Upload, index, or process documents that you do not have the legal right to access, reproduce, or process
• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Upload content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the Service or to any other user's workspace
• Use the Service in any way that could damage, disable, or impair the Service or interfere with any other user's use of the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to develop a competing product or service
• Circumvent any quota, usage limit, or access control mechanism of the Service, including by creating multiple free accounts to avoid paid plan limits

8.1 Ownership

You retain all ownership rights in the documents and content you connect to or upload to the Service. These Terms do not transfer any intellectual property rights in your content to us.

8.2 Licence to process

By connecting a cloud storage source or uploading documents to the Service, you grant us a limited, non-exclusive licence to access, copy, process, chunk, embed, store, and retrieve your content solely for the purpose of providing the Service to you. This licence terminates when you disconnect the relevant source, delete the documents, or close your account.

8.3 Your responsibility

You are solely responsible for ensuring that you have the right to connect and process the documents you index through the Service, including any third-party confidential information, personally identifiable information, or copyrighted material contained in those documents.

Our collection and use of personal information is governed by our Privacy Policy at knowra.io/legal/privacy, which is incorporated into these Terms by reference.

The Service, including its software, design, trademarks, and content (excluding your content), is owned by Concentric Digital and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding.

We will use reasonable efforts to make the Service available at all times, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control.

Support is provided by email at support@knowra.io. Response times vary by plan as described on our pricing page.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE ACCURACY AND COMPLETENESS OF ANSWERS GENERATED BY AI SYSTEMS USING YOUR KNOWLEDGE BASE THROUGH THE SERVICE DEPENDS ON THE QUALITY AND CURRENCY OF YOUR INDEXED DOCUMENTS. WE MAKE NO WARRANTY AS TO THE ACCURACY OF ANY AI-GENERATED ANSWER.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONCENTRIC DIGITAL, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR FRAUD, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

14.1 Termination by you

You may cancel your subscription and close your account at any time from within the dashboard or by contacting support@knowra.io. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date.

14.2 Termination by us

We may suspend or terminate your access to the Service immediately and without prior notice if:

• You breach any provision of these Terms, including the Token non-transferability clause
• We are required to do so by law
• You fail to pay subscription fees when due
• We reasonably believe your use of the Service poses a security risk or reputational harm to us or other users

14.3 Effect of termination

Upon termination, your right to access the Service ceases immediately. Your workspace data will be deleted within 30 days of termination. Clauses that by their nature should survive termination — including clauses 4.3, 8, 12, 13, and 15 — shall survive.

These Terms are governed by the laws of South Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of South Australia for any dispute arising out of or in connection with these Terms or the Service.

We encourage you to contact us at support@knowra.io before initiating any legal proceedings. We will make reasonable efforts to resolve disputes by negotiation.

We may update these Terms from time to time. When we make material changes we will notify you by email to the address associated with your account at least 14 days before the changes take effect and update the "Last updated" date at the top of this page. Your continued use of the Service after the effective date of the changes constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription before the changes take effect.

Entire agreement:

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Concentric Digital regarding the Service.

Severability:

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

No waiver:

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment:

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely.

Contact:

For any questions about these Terms, contact us at support@knowra.io or by post to Concentric Digital, 43A Wandana Ave, Gilles Plains, SA 5086, Australia.